请定期浏览本页，了解我们的运作和服务的最新资讯. This will be updated as services come back online.
7月3日更新: 今天, 我们有好消息:我们的网络安全专家已经验证并批准了我们的核心系统 your money is safe and secure. 我们的网络安全专家继续对我们所有的文件系统进行更大规模的取证调查. When we have information about those, we will share it.
我们的技术团队和网络安全专家将继续全天候工作，直到我们完全恢复. 不幸的是, we do 不 anticipate having our systems up and running this weekend.
We are opening our call center on July 4 from 8 am to 5 pm PT, so we can be available to you on the holiday. If you need to reach us, call us at 800.358.8228. Our branch locations will be closed in observance of our standard holiday closures.
Please know that members can still use Venmo and PayPal. 另外, if you have a loan through Patelco, you will 不 被处罚，招致费用，或者因为我们的系统宕机而错过付款而被处罚.
I know this continues to cause our members frustration and many of you have questions. We hear your concerns and are working around the clock to address them. 我们的团队致力于尽我们所能支持我们的成员度过难关.
–艾琳·门德斯，首席执行官
On June 29, 2024, Patelco 信贷 Union experienced a ransomware attack. Our priority is the safe and secure restoration of our banking systems. 我们将继续与领先的第三方网络安全专家合作，支持这一努力. We have also been 鸡笼erating with regulators and law enforcement.
我们尊贵的会员-请知道，如果你招致延迟付款费用，因为这个中断, rest assured we will reimburse you for those fees. If any of our members have concerns about late 支付 impacting their credit score, we will write letters on your behalf. 我们也将免除任何Patelco透支，逾期付款或ATM费用，直到我们恢复运行.
Some members are also asking about their 直接存款s at Patelco. 请注意，所有的直接存款将在提款前存入您的账户.g., checks, cash withdrawals). 目前, you can access the funds from your 直接存款 by writing a check, using an ATM card to get cash or make a purchase.
另外, deposits at Patelco are insured by the National 信贷 Union Administration, 不仅为我们的会员，而且为美国任何属于信用合作社的个人提供了另一层保护.
Please know that as we take steps to restore our systems, members may experience short, intermittent outages at Patelco 自动取款机. This is normal and to be expected during our recovery process. 在此过程中，使用共享atm机不会中断，并且仍然可以提取现金和存款.
We don’t take lightly how severely this has impacted our members. We are committed to moving forward as quickly as we can. I personally thank you again for your patience. We will continue to provide more updates in the coming days and weeks.
On June 29, 2024 Patelco 信贷 Union experienced a ransomware attack. 不幸的是, 这一事件要求我们主动关闭我们的一些日常银行系统，以控制和补救问题. Importantly, members can still access cash from 自动取款机. 我们已经聘请了一家领先的第三方网络安全取证公司来帮助我们尽快进行调查和恢复. 请知道，我们的团队和第三方合作伙伴正在夜以继日地工作，以恢复和运行. 我们致力于提供透明和频繁的更新，尽我们的能力，以及最好的服务，我们可以, given the disruption. We sincerely apologize for the inconvenience that this cyber attack has caused for our members. 我们预计等待时间会比平时长，衷心感谢您在这一困难时期的耐心和支持.
感谢您的耐心和理解，我们正在处理昨天发生的严重安全事件. 这要求我们关闭一些日常银行系统，以便我们能够修复问题并控制包括网上银行在内的影响, 我们的流动应用程式, and our call center. 目前, electronic 交易 such as 转移 (including Zelle), 直接存款, 账户余额查询, and 支付 are unavailable. Debit and credit card 交易 function in a limited capacity. For cash withdrawals and deposits, you can access Patelco ATMS, 包括30多个,000 shared branch ATMS in the U.S. Find your nearest branch and ATM (including hours of operation) at budget-app.com/locations. 我们的团队正在与顶级网络安全专家夜以继日地工作，以评估情况并为您恢复服务. 不幸的是，我们无法提供预计何时这些系统将运行. We know this news is concerning, and we are committed to keeping you informed as our investigation continues.
Our systems are still experiencing an outage. 我们的团队正在努力使我们的系统尽快恢复对会员的可用性. For alternative shared branch and ATM locations near you, check out: http://www.coop.org/SharedMinusBranchMinusATM. We sincerely apologize for any confusion or inconvenience, and we will continue to provide any updates as they become available.
Our systems are currently unavailable. 我们不在. We are working to resolve the outage as soon as possible. Thank you for your patience. We apologize for the inconvenience.
请定期浏览此网页，了解我们的运作及服务功能的最新资讯. We will continue to update this page as services are restored and come back online. Please 不e, we can不 provide specific information on your accounts at this time. For cash withdrawals and deposits, you can access Patelco 自动取款机, 包括30多个,000 shared branch 自动取款机 in the U.S. Find your nearest branch and ATM (including hours of operation) at budget-app.com/locations.
|
可用 |
Limited Functionality |
不可用 |
|---|---|---|
| Check and Cash Deposits | Patelco分支 | 网上银行 |
| 自动取款机取款 | 呼叫中心 | 手机应用程序 |
| 外部呵1 | 即时聊天 | Outgoing Wire 转移 |
| 账单主管2 | Debit 车d 交易 | 月度报表 |
| In-Branch 贷款 | 信贷 车d 交易 | Zelle |
| - | 直接存款 | 账户余额查询 |
| - | - | 网上缴费 |
1 ACH 转移 initiated at other financial institutions that will debit your Patelco account.
2 支付 to billers initiated by the biller that will debit your Patelco account.
我们收集了这些会员问题的答案，以帮助您在我们恢复系统正常的同时了解您的日常财务状况. As we learn more, we will share more and update these (most recently updated Wednesday, July 3 at 7pm).
On June 29, 2024, Patelco 信贷 Union experienced a ransomware attack. In response to this incident, 我们主动关闭了一些日常银行系统，以控制和修复这个问题, including online banking, 我们的移动应用, and our call center. While electronic 交易 such as 转移 (including Zelle), 直接存款, 账户余额查询, and 支付 are unavailable at this time, members can still access cash from 自动取款机. Debit and credit card 交易 are functioning in a limited capacity. 我们预计等待时间会比平时长，衷心感谢您在这一困难时期的耐心和支持.
我们已经聘请了一家领先的第三方网络安全取证公司来帮助我们尽快进行调查和恢复. 请知道，我们的团队和第三方合作伙伴正在夜以继日地工作，以恢复和运行.
As part of our response to this incident, 我们主动关闭了一些日常银行系统，以控制和修复这一问题，并聘请了一家领先的第三方公司帮助我们的团队进行调查并尽快恢复. 不幸的是，我们无法提供预计何时这些系统将运行.
我们主动关闭了一些日常银行系统，以控制和补救这一问题, there is limited availability of services for our members, including online banking, 我们的移动应用, and our call center. Importantly, members can still access cash from 自动取款机. We are working around the clock to get back up and running. We sincerely apologize for the inconvenience that this cyber attack has caused for our members. 我们预计等待时间会比平时长，衷心感谢您在这一困难时期的耐心和支持.
是的, though these systems are 不 available now. Once we’ve completed our review and brought these systems online, they will be as safe to use as they have always been.
At this time, we have no evidence that Patelco account balances are affected by this incident.
The investigation into the nature and scope of the incident is ongoing. 如果调查确定该事件涉及个人信息, 我们当然会通知这些个人，并根据适用法律提供资源来帮助保护他们的信息.
As a result of our proactive measures, 交易, 转移, 支付, and deposits are unavailable at this time. Debit and credit cards are working with limited functionality.
现在不行. 安全事件要求我们关闭一些日常银行系统，以便我们能够修复问题并控制影响, including online banking, 我们的移动应用, and other systems that display your balance.
If you experience a late fee at Patelco connected with this security incident, we’ll take care of you once our systems are back up and running as usual.
账单支付 is 不 working. 为了支付您的账单，我们建议您直接用信用卡或借记卡付款. Patelco cards are still working for most 交易 up to $1,000. Do 不 use ACH 转移 out of your Patelco account.
在我们从这次事故中恢复的同时，我们会给你更高的费率或晋升, even if your monthly deposit isn’t made.
If you have a loan through Patelco, you will 不 be penalized or incur fees because of missed 支付 while our systems are down.
不幸的是, we can不 look that up at this time.
不幸的是, we can不 look that up at this time.
不幸的是, we can不 fund any loans at this time. Once our systems are back up and running as usual, we can fund any previously approved loans.
When we are offline, the daily maximum for ATM withdrawals is $500.
If you visit an ATM that does 不 have sufficient cash, we suggest you use budget-app.com/locations to find a不her ATM (at a Shared Branch) where you can make withdrawals with no fee.
事务是 不 available inside Shared 分支机构 at this time. 然而, you can use a Shared Branch ATM to make a cash withdrawal with a $500 per day maximum.
To investigate the incident, we proactively disconnected certain systems.
是的, we’re still monitoring for fraud. You may receive a message asking you about recent 交易. If so, the only information you need to give is whether you performed the transaction.
Do 不 provide other information like your card PIN, 完整卡号, CVV, or one-time passcode – Patelco will never call and ask for this, 只有骗子.
是的, our branches are opening Monday, July 1 at their usual times to assist members as much as possible. 然而, we are unable to perform many 交易, including looking up balances or doing 转移.
To find your nearest branch and its hours, visit http://bp78.budget-app.com/locations
是的，虽然我们无法查询您的帐户余额或到期付款金额等信息. As soon as our systems are back up and running, we will apply all 支付 with the effective date of payment (without a late fee).
是的, during branch hours. 但是，在我们的系统恢复运行之前，支票存款中的资金将不可用. 常规的 hold limits also apply.
If the check was written from a local bank or credit union, we suggest cashing it there.
Our branch phone lines are currently down. If you call a branch, it may ring continuously or go directly to voicemail. We can不 access voicemails at this time. If you need assistance by phone, please call 800.358.8228 – our wait times are longer so we appreciate your patience.
是的, our call center is open at the hours posted at budget-app.com/contact. We are experiencing heavy call volume, so your wait time may be much longer than you’d like. 我们也无法执行许多交易，包括查找余额或进行转账.
现在, 我们的团队——包括我们的行政领导——100%专注于让我们的系统恢复并运行，这样你就可以像往常一样进行交易. Because of that, you may 不 be able to talk to someone as quickly as you’d like.
